一、取消手續費
您依本規則申請取消，且屬可退還情形者，主辦方得自應退還金額中扣除新台幣 200 元作為作業手續費。若應退還金額低於手續費，則扣至零為止，不另行補收。
二、活動報名折抵金之定義
本規則所稱「活動報名折抵金」，係指由主辦方以折抵券、優惠碼或其他指定方式提供之等額報名抵用額度，僅得用於未來活動報名折抵，不另以現金退還。折抵金可於報名時折抵費用，不足部分由您自行補足差額；如折抵金面額超過單次報名費用，剩餘額度保留供後續使用。折抵金自發放日起兩年內有效，屆期未使用視為放棄。
三、適用範圍與前置作業
本規則適用於主辦方對外開放報名之各類活動、場地租借及其他付費參與方案，包含但不限於每月主題日活動、野餐日（場地租借型活動）、課程、工作坊、聚會及其他類型活動。
主辦方得因報名內容、活動設定、角色設計、道具採購、人力安排、場地與檔期保留等因素，於報名確認後即開始進行前置作業；除個別活動頁面或方案頁面另有明文規定外，前述活動、場地租借及其他付費參與方案，均適用本規則。
個別活動頁面或方案頁面如另有載明特別規則者，從其規定；未另行載明者，均依本規則辦理。
四、取消時效與退還比例
取消時效以當次活動、場地使用或方案開始日進行計算；如活動包含前夜場次（夜衝）者，以夜衝當日為起算日。提出取消之時間，以主辦方系統或客服管道顯示之接收時間為準（以該日 23:59 為界）；天數計算不含開始日當日。
| 取消時間 | 退還方式 |
|---|---|
| 距開始日 44 日（含）以前 | 全額費用之活動報名折抵金，扣除手續費 |
| 距開始日 30 日（含）至 43 日 | 50% 費用之活動報名折抵金，扣除手續費 |
| 距開始日 14 日（含）至 29 日 | 30% 費用之活動報名折抵金，扣除手續費 |
| 距開始日 13 日以內 | 不退還費用（請來信告知） |
本條所稱費用，係指該名額之實際成交金額，即扣除優惠券等折扣後您實際支付之金額。
前述各級距之作業手續費，均自應發放之折抵金額度中扣除。
如您一次報名多個名額，取消時得僅就無法參加之部分名額申請取消，各名額分別適用上述級距計算，並按取消名額數各收取一次作業手續費。
主辦方將於確認取消後十四個工作天內完成折抵金發放或退款處理。
五、不可改期
報名完成後，原則上不接受改期至其他場次。如個別活動頁面或方案頁面另有明文載明改期機制者，從其規定。
主辦方得視個案情形提供協助，惟不構成您得請求改期之權利，亦不因此成為其他個案之處理先例。
六、不可轉讓
報名資格僅限本人使用，不得轉讓予第三人。如個別活動頁面或方案頁面另有明文載明參與資格調整機制者，從其規定。
主辦方得視活動性質、安全管理、身分確認及實際執行情況提供協助，惟不構成您得請求轉讓、變更參與人或其他處分之權利，亦不因此成為其他個案之處理先例。
七、未成年人
本規則所涉活動限年滿十八歲之成年人報名及參加。主辦方已於報名流程設置年齡驗證機制，未成年人不得報名，亦不得參加活動。如經查證您未滿十八歲，視為以不實資訊完成報名，主辦方得逕行取消您的報名及參加資格，已繳費用不予退還。
八、優惠券與獎勵點數
若您報名時使用非屬「活動報名折抵金」之一般促銷優惠券，於取消後該優惠券將不退還、不可再次使用。
若您報名時使用前次獎勵措施之點數（請見獎勵措施規則），將依第四條各級距比例計算應退還額度，其中屬點數部分以等比例點數退還，不折換現金。
九、不予退款之情形
遲到、雨天、因違反場地公約而提前結束參與、提前離開，亦將不予退款。
十、颱風
如遇颱風，以主辦方於活動頁公告之所在地政府公告停班停課為準，該場活動將擇期舉行，您的報名費全額保留並自動適用於重新排定之場次。主辦方應於原定活動日起九十日內公告重新排定之日期；屆期未公告者，視同主辦方取消活動，依第十二條辦理。如您無法參加重新排定之場次，可於主辦方公告新日期後七日內申請退款（含現金退款），惟將扣除作業手續費。
十一、因家屬去世取消行程
如您因家屬去世需要取消行程，主辦方將發放相當於全額費用之活動報名折抵金，但將扣除作業手續費。您須提供死亡證明或訃聞，並顯示與死者之關係。
前述取消事由僅限家屬確定去世，不包含病危、住院、意外或其他醫療狀況。
前述申請應於活動結束後三日內提出，並檢附相關證明文件。
本條所稱家屬範圍，包括：父母、配偶、子女、孫子女、祖父母、兄弟姊妹、公婆、兒媳女婿。
十二、主辦方取消或重大變更活動
如因主辦方自身原因取消活動，將全額退還報名費用（含現金退款），不收取手續費。
如主辦方就活動日期、地點或主要內容作重大變更，您可選擇參加變更後之活動，或於公告後十四日內申請全額退款（含現金退款），不收取手續費。
十三、其他
本規則所涉之各項通知，以主辦方發送之電子郵件或於活動頁面公告為準。
本規則未盡事宜，依主辦方公告及相關法令辦理。如有爭議，雙方應先本於誠信協商處理。
周年支持計畫、會員／支持型方案、專屬優惠資格等特殊方案，不適用本頁一般活動取消退費規則；其相關退費、失效、使用限制與終止處理，依各方案頁面之專屬規則辦理。
本規則自 2026 年 4 月 4 日起生效，適用於生效日後完成報名之訂單；已於生效日前完成報名之訂單，適用報名當時生效之規則版本。主辦方保留修訂本規則之權利，修訂後之規則適用於修訂生效日後完成報名之訂單。
2026 年 4 月 3 日（含）前報名之訂單，適用舊版規則（freyjaacademy.com/refund_returns）
This English translation is provided for reference only. In the event of any discrepancy between the English and Chinese versions, the Chinese version shall prevail.
Cancellation and Refund Policy
1. Processing Fee
If you cancel your registration in accordance with this Policy and the cancellation qualifies for a refund, the Organizer may deduct a processing fee of NT$200 from the refundable amount. If the refundable amount is less than the processing fee, the deduction shall be capped at the refundable amount, and no additional charge shall be collected.
2. Event Registration Credit
“Event Registration Credit” as used in this Policy refers to an equivalent registration credit issued by the Organizer in the form of a discount code, coupon, or other designated method. Event Registration Credit may only be applied toward future event registrations and shall not be redeemed for cash. Credit may be applied at the time of registration; any shortfall shall be paid by you. If the credit exceeds the registration fee for a single event, the remaining balance shall be retained for future use. Event Registration Credit is valid for two (2) years from the date of issuance; any unused credit shall be forfeited upon expiration.
3. Scope and Preparatory Work
This Policy applies to all events, venue rentals, and other paid participation programs offered by the Organizer, including but not limited to monthly themed events, Picnic Days (venue rental events), courses, workshops, gatherings, and other event types.
The Organizer may commence preparatory work—including but not limited to content planning, role design, prop procurement, staffing, and venue and schedule reservation—upon confirmation of registration. Unless otherwise expressly stated on an individual event page or program page, all such events, venue rentals, and paid participation programs are governed by this Policy.
Where an individual event page or program page sets forth specific rules, those rules shall prevail; in the absence of such specific rules, this Policy shall apply.
4. Cancellation Timeline and Refund Schedule
The cancellation timeline is calculated from the start date of the applicable event, venue use, or program. If an event includes an eve-of-event session (“night rush”), the night-rush date shall serve as the start date. The time of cancellation shall be determined by the receipt timestamp shown in the Organizer’s system or customer service channel (using 23:59 of that day as the cutoff). The start date itself is excluded from the day count.
| Cancellation Timing | Refund Method |
|---|---|
| 44 or more days before start date | Credit equal to 100% of fee, less processing fee |
| 30–43 days before start date | Credit equal to 50% of fee, less processing fee |
| 14–29 days before start date | Credit equal to 30% of fee, less processing fee |
| 13 or fewer days before start date | No refund (please notify us) |
As used in this section, “fee” means the actual transaction amount for the applicable ticket—i.e., the amount you actually paid after deducting any coupons or discounts.
The processing fee for each tier shall be deducted from the credit to be issued.
If you registered multiple tickets in a single order, you may cancel only the tickets for attendees who are unable to participate. Each ticket shall be subject to the applicable tier independently, and a separate processing fee shall be charged per cancelled ticket.
The Organizer shall complete the issuance of credit or processing of refunds within fourteen (14) business days of confirming the cancellation.
5. No Date Changes
Once registration is confirmed, date changes to another session are generally not accepted. Where an individual event page or program page expressly provides a date-change mechanism, those rules shall prevail.
The Organizer may offer assistance on a case-by-case basis at its sole discretion; such assistance shall not constitute a right to request date changes, nor shall it serve as precedent for other cases.
6. Non-Transferable
Registration is for your personal use only and may not be transferred to any third party. Where an individual event page or program page expressly provides a participant-change mechanism, those rules shall prevail.
The Organizer may offer assistance based on event type, safety considerations, identity verification, and operational circumstances at its sole discretion; such assistance shall not constitute a right to request transfer, substitution, or other disposition, nor shall it serve as precedent for other cases.
7. Minors
All events covered by this Policy are restricted to persons aged eighteen (18) or older. The Organizer has implemented age verification in the registration process. Minors may not register for or attend any event. If you are found to be under eighteen, you shall be deemed to have registered using false information, and the Organizer may immediately revoke your registration and attendance eligibility. No refund shall be issued for fees already paid.
8. Coupons and Reward Points
If you used a promotional coupon (other than Event Registration Credit) at the time of registration, the coupon shall not be returned or reused upon cancellation.
If you used reward points from a prior incentive program (see Incentive Program Rules), the refundable amount shall be calculated in accordance with the tiers set forth in Section 4. The portion attributable to points shall be returned as points in the corresponding proportion and shall not be converted to cash.
9. Non-Refundable Circumstances
No refund shall be issued in cases of late arrival, rain, early termination of participation due to violation of venue rules, or early departure.
10. Typhoon
In the event of a typhoon, the applicable standard shall be the work/school suspension announcement issued by the local government as posted on the event page by the Organizer. The event shall be rescheduled, and your registration fee shall be retained in full and automatically applied to the rescheduled session. The Organizer shall announce the rescheduled date within ninety (90) days of the originally scheduled event date; failure to do so shall be treated as a cancellation by the Organizer, governed by Section 12. If you are unable to attend the rescheduled session, you may apply for a refund (including a cash refund) within seven (7) days of the announcement of the new date, subject to deduction of the processing fee.
11. Cancellation Due to Bereavement
If you need to cancel due to the death of a family member, the Organizer shall issue Event Registration Credit equal to the full fee, less the processing fee. You must provide a death certificate or obituary showing your relationship to the deceased.
This provision applies only to confirmed deaths of family members and does not cover critical illness, hospitalization, accidents, or other medical conditions.
Requests must be submitted within three (3) days after the event concludes, accompanied by supporting documentation.
Family members under this section include: parents, spouse, children, grandchildren, grandparents, siblings, parents-in-law, and children-in-law.
12. Cancellation or Material Change by Organizer
If the Organizer cancels an event for reasons attributable to itself, the full registration fee shall be refunded (including a cash refund), with no processing fee.
If the Organizer makes a material change to the event date, venue, or principal content, you may choose to attend the modified event or apply for a full refund (including a cash refund) within fourteen (14) days of the announcement, with no processing fee.
13. Miscellaneous
All notices under this Policy shall be delivered via email sent by the Organizer or posted on the event page.
Matters not addressed herein shall be governed by the Organizer’s announcements and applicable laws. In the event of a dispute, both parties shall first seek resolution through good-faith negotiation.
Anniversary support plans, membership/supporter programs, exclusive benefit eligibility, and other special programs are not subject to this general cancellation and refund policy; refund, expiration, usage restrictions, and termination of such programs shall be governed by the specific rules on the respective program page.
This Policy takes effect on April 4, 2026, and applies to orders completed after the effective date. Orders completed before the effective date shall be governed by the version of the Policy in effect at the time of registration. The Organizer reserves the right to amend this Policy; amended rules shall apply to orders completed after the effective date of the amendment.
For orders placed on or before April 3, 2026, the previous version of this Policy (freyjaacademy.com/refund_returns) shall apply.